Holistic Therapy Training Courses key to success

Terms and Conditions

Athena School of Complementary Health 

Booking Terms and Conditions

•    The booking agreement

•    To make a booking

•    Payment of balance of course fees 

•    To cancel your booking prior to commencement 

•    Withdrawal from training courses, which have already commenced

•    Cancellation of training courses by us

•    Brochure and website descriptions and prices

•    Changes to the scheduled programme after booking

•    Special requests

•    What the price includes or does not include

•    Complaints

•    Student conduct

•    Your obligations in respect of training with us

•    Data protection policy


The booking agreement

Any contract between you and us is subject to these Booking Conditions. The contract shall be governed by and construed in accordance with English law and is subject to the jurisdiction of the Courts of England and Wales. 


To make a booking

To secure your booking please submit your booking form delete either online delete or by post.

Ways to pay

We accept the following forms of payment:


This enables you to use either a debit or credit card to make payment. This can be done by visiting our shop at athenaschool.co.uk and adding the product to cart and following the checkout instructions.  A payment made via PayPal also forms acceptance of the booking terms and conditions.



Unfortunately we no longer  and replace with.  We do not accept debit / credit card payments by telephone and  delete we are no longer able to accept cheques and replace with We do not accept cheques.  We offer a deposit pay option on certain courses, this allows you to purchase and start a course with only paid 25% of total amount due.


Payment of balance of course fees

Due to the administrative costs involved, we are unable to issue payment reminders. The balance due on all course bookings must be paid no later than 28 days prior to commencement of physical training. If payment is not received by this date,we reserve the right to cancel your booking and make cancellation charges in accordance with our standard terms.  Such fees are non refundable.


To cancel your booking prior to commencement of course 

Notification of a wish to cancel must be made as soon as possible by the person who made the original booking and should be in writing by RECORDED DELIVERY  add to our correspondence address which is as follows:

Hildon Barn Pooley Lane Moreton newport Shropshire TF10 9DU

Cancellation charges are as follows:

Written notice of cancellation received prior to commencement of training:

Prior to Course Commencement

Cancellation Charges

More than 90 days

31-89 days

15-30 days

14 days or less

Deposit only 

75% of final invoice

90% of final invoice

100% of final invoice 


Withdrawal from training courses, which have already commenced:

If you need to withdraw from the course for whatever reason once the course programme has commenced, then payment for sessions yet to be attended are not subject to refund of any kind. Where a ‘pay-as-you-go’ payment scheme is in operation, payment for future sessions of a tutor-led course will still be required, in accordance with the signed agreement between the student and school. Add in the case of courses including an element of on line / distant learning, then the following special terms apply:


Add the wording I sent you last week by email re cooling off period and waiving when downloading prior to 14 days please


Cancellation of training courses and exams by us 

Training courses are based on an economic minimum number of students (4 usually but not always). Should this not be reached, we reserve the right to cancel the training course. In other, unlikely circumstances it may also be necessary for us to cancel or significantly alter a training course. In the event of cancellation of training courses by us we will refund to you all monies paid to us in full. We will in no circumstances be liable to pay you any compensation. We may be able to offer you the choice of an alternative course and, should you wish to transfer, will refund to you any difference in price between the original booking and the alternative course if of a lower value.


Brochure descriptions and prices

It is inevitable that some of the prices and details contained within our printed promotional literature may change after the time of printing. You will be informed of any relevant changes to printed promotional literature when you book and before you enter into a contract with us as part of our commitment to quality customer service. We reserve the right to change any of the services or facilities or prices described in the   promotional literature at any time before a contract is made between us. 


Changes to the scheduled programme/Exam dates after booking

Our training courses are planned and scheduled many months in advance. Sometimes changes may be necessary. Although we would normally expect to be able to provide you with the services confirmed by us in respect of your original booking, occasionally this will not be possible and we reserve the right to make changes as necessary. The arrangements featured on our website and in our literature are by their very nature complex with services involved from many different tutors, accreditation and examination bodies etc. Due to potential changes in syllabus criteria, tutor personal and professional circumstances and other issues over which we have no control, it is not always possible to guarantee aspects such as particular tutor attendance. Tutor or other aspects of course information are stated for guidance only. Final details will be shown on your final Joining Instructions, sent approximately two weeks prior to training course commencement. We will make every effort to provide as much advance   notification as possible but we feel it is only fair to warn you of possible variations which, although rare, can occur every once in a while. 


Special requests

Any special request or requirement which is essential to your booking (such as specific dietary requirements, wheelchair assistance or special facilities for certain medical conditions) must be made known to us in writing by RECORDED DELIVERY before you book. We will contact our tutors and other sub contractors /suppliers and the request will only become a term of your contract with us if we confirm in writing that the request can be met and your booking proceeds on that basis. We are happy to pass on any other reasonable requests that you may have such as desired location of training rooms or other requirements as to meals, (where these form part of the course package), but they cannot be guaranteed and will not form part of our contract. No compensation will be payable if such requests are not fulfilled. None of these terms and conditions affect your statutory rights. Special requests such as larger font notes in course handouts and examination papers or printing of notes on a specific colour of paper can be met but we ask that you make us aware of such requests at least 30 days prior to the commencement of your training course. 


What the price includes or does not include

Unless otherwise stated in course literature, brochures and website listings, training course costs cover venue, (where appropriate) tuition fees, course notes and refreshments (tea, coffee, biscuits and mineral water). The cost does not cover your travel expenses, any accommodation expenses and food. 



In the unlikely event that you need to complain about any aspect of the training which you have received from Athena School of Complementary Health, you must notify change to Debrah Goldston, School Principal in writing by RECORDED DELIVERY within 48 hours of the activity giving rise to the complaint having occurred. Debrah should be contacted at the following address: Hildon Barn, Pooley Lane Moreton, Newport, Shropshire, TF10 9DU. Retrospective complaints are noted through the evaluation procedure and will not be considered as reason for refunds. 


Student conduct

We reserve the right to ask you to leave the course in the event of any upheld reason. In that event monies for future lessons will not be refunded. 


Your obligations in respect of your training with us:

You are responsible for your own health and wellbeing throughout the duration of the course. 

If you have experienced/are experiencing any of the following, please let us know in writing before the course commences (any information will be held in the strictest of confidence): i) Epilepsy/Diabetes/Asthma/High or Low Blood Pressure. ii) Any medical problems of an acute or chronic nature. iii) Any emotional or mental trauma that has resulted in your seeking medical advice or treatment. iv) Suffered from any drug (prescribed or otherwise), alcohol or substance abuse. 

In the event that any of the above conditions manifest after commencement of your course, you are required to notify us in writing by RECORDED DELIVERY within 48 hours of your becoming aware of these facts. 

Importance notice: Insurance cover is available to protect students in the event of illness, personal injury or death during an on going training course. We strongly recommend that you take out such cover. 

The Athena School of Complementary Health Block Insurance Scheme with BGI uk is available for students of Athena School of Complementary Health.

In view of the availability of cover, we are unable to consider health issues as a reason to refund course fees whatsoever. 

You are responsible for the safety of your personal belongings and Athena School of Complementary Health does not accept any liability for loss, howsoever caused. 


Data protection policy

We take full responsibility for ensuring that proper security measures are in place to protect the information you provide us in order to process your booking. We must pass this information onto the relevant suppliers of your training arrangements such as tutors and awarding/examination bodies (PLEASE NOTE: If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons). This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. We will not pass any information onto any person not responsible for part of your training arrangements. If you wish to have a copy of the personal information held about you, we will supply this upon written request accompanied by an admin charge of £10. 

For our full Data Protection Policy visit our main site and click terms and conditions

Do not click the I AGREE button until completely happy with these Terms and Conditions.


Refund Policy

Refund Policy 

The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 provide consumers with certain rights regarding the cancellation of contracts for the provision of goods and services. These rights vary according to whether the sale is on line or at the company’s premises. Since Athena’s sales are all completed on line, their refund policy reflects the above legislation as follows:

Consumers have a standard 14-day cancellation period after making payment for their course. This only applies however where a course has not yet started. For the sake of clarity, this means that where consumers download their materials or logged into the Athena Learning portal before the completion of this 14 day period, they will forfeit the right to cancel. Where an online course has been purchased and emailed over to the customer as an e-document pdf document, we regret that no refunds can be made as the materials are non-returnable when sent via email. Cancellation must be made by email and should state the name and address of the consumer, as well as the reason for cancellation. This request must be received within the 14-day cancellation period. Athena provides a cancellation form which may be used when cancelling orders although its use is not mandatory. Where a purchase includes any hard copy course material, the consumer is responsible for returning the materials as soon as possible and at their own cost and risk. Athena School recommends that a free proof of postage certificate is obtained from the Post Office or parcels are returned by the Signed For service. We regret that Athena School cannot be responsible for items which never reach us or those that are damaged in transit. Where a course has been purchased with a recognised third party provider Athena School of Complementary Health are not liable or responsible to issue any refunds and the policy of the organisation purchased from is to be adhered to.

Code Of Conduct

A guide for practitioners.
This Code of Conduct is obligatory for practitioners, tutors and students belonging to member organisations of Athena School of Complementary Health.
1.1 Practitioners shall have respect for the religious, spiritual, political and social views of any individual irrespective of race, colour, creed or sex.
1.2 Practitioners shall at all times conduct themselves in an honourable and courteous manner and with due diligence in their relations with their patients/clients and the public. They should seek a good relationship and shall work in a co-operative manner with other healthcare professionals and recognise and respect their particular contribution within the healthcare team, irrespective of whether they perform from an allopathic or alternative/complementary base.
1.3 The relationship between a practitioner and his patient/client is that of a professional with a patient/client. The patient/client places trust in a practitioner’s care, skill and integrity and it is the practitioner’s duty to act with due diligence at all times and not to abuse this trust in any way.
1.4 Proper moral conduct must always be paramount in practitioners’ relations with patients/clients. They must behave with courtesy, respect, dignity, discretion and tact. Their attitude must be competent and sympathetic, and positive.
1.5 All practitioners visiting hospitals will comply with the guidelines laid down by this Code.
1.6 Practitioners should ensure that they themselves are medically, physically and psychologically fit to practice.
1.7 When a practitioner is giving healing privately to a person of the opposite sex it is advisable for the healer to request the presence of a third party whose bona fides the healer and patient can accept.
1.8 Discretion must be used for the protection of the practitioner when carrying out private treatment with patients/clients who are mentally unstable, addicted to drugs, alcohol, severely depressed, suicidal or suffering from hallucinations. Such patients/clients must be treated only by a practitioner with relevant competency. A practitioner must not treat a patient/client in any case which exceeds their capacity, training and competence. Where appropriate, the practitioner must advise referral to a more qualified person.
1.9 Registered medical practitioners and members of other health care professions remain subject to the general ethical codes and disciplinary procedures of their respective professions.
1.10 The aim of the Athena School of Complementary Health practitioner is to offer a service to patients/clients as well as a service and therapeutic modalities to, and with, the medical profession. Practitioners must recognise that where a patient is delegated to them by a Registered Medical Practitioner, the GP remains clinically accountable for the patient and for the care offered by the practitioner.
1.11 Practitioners must guard against the danger that a patient/client without previously consulting a doctor may come for therapy for a known disorder and subsequently be found, too late, to be suffering from another serious disorder. To this end all patients/clients must be asked what medical advice they have received. If they have not seen a doctor, they must be advised to do so. Since it is legal to refuse medical treatment, no patient/client can be forced to consult a doctor. The advice must be recorded for the practitioner’s protection.
1.12 Practitioners must not countermand instructions or prescriptions given by a doctor.
1.13 Practitioners must not advise a particular course of medical treatment, such as to undergo an operation or to take specific drugs. It must be left to the patient/client to make his own decision in the light of medical advice.
1.14 Practitioners must never give a medical diagnosis to a patient/client in any circumstances; this is the responsibility of a registered medical practitioner.
1.15 Practitioners must not use titles or descriptions to give the impression of medical, or other qualifications unless they possess them and must make it clear to their patients/clients that they are not doctors and do not purport to have their knowledge or skills.
1.16 The Royal College of Veterinary Surgeons recognises as ethically acceptable, healing within the terms and spirit of this section of the Code of Conduct.
a. The law in regard to animal treatment is substantially more restrictive than for the treatment of human patients. The Veterinary Surgeons Act 1966 prohibits anyone who is not a registered veterinary surgeon from practising veterinary surgery. ‘Veterinary Surgery’ is defined as including the diagnosis of the injuries and ailments of animals, tests performed on animals for diagnostic purposes, advice based upon that diagnosis and treatment.
b. Nevertheless the RCVS recognises as acceptable in terms of the Act, the complementary treatment of animals by the laying on of hands and distant healing by thought transference or prayer in strict accordance with the provisions and spirit of this Code of Conduct.
c. Therapists are advised to secure the signature of the owner or keeper of the animal to the following statement:- I confirm that I have been notified by……….(name of healer) that according to law I should consult a veterinary surgeon regarding the health of my animal ………….(name of breed). Signed…………(owner / keeper of animal) Signed by witness……..(Signature of person witnessing)
1. Before treating an animal, the healer must seek assurance from the owner that the animal has been examined by a veterinary surgeon.
2. The veterinary surgeon remains in charge of the case and the healer shall not countermand any instructions or medicines given by the veterinary surgeon. Similarly the healer shall neither suggest a medical diagnosis nor advise any course of veterinary treatment. (iii)
3. In the event that the animal has not been seen by a veterinary surgeon, before healing is given, the owner must be advised to seek veterinary attention. For healing to be given in the knowledge that veterinary advice has not been sought is contrary to the provisions of this Code and is capable of leading to prosecution under the Veterinary Surgeons Act. (The Protection of Animals Act 1911 also imposes an obligation on anyone aware that an animal is clearly in need of veterinary treatment to advise the owner to obtain this).
4. The administration of first aid in an emergency for the purpose of saving life or relieving pain is permissible (Veterinary Surgeons Act 1966 Schedule 3).
5. No breach of the Animals (Scientific Procedures) Act 1986 is permitted.
1.17 Practitioners must not attend women in childbirth or treat them for ten days thereafter unless they hold an appropriate qualification in midwifery.
1.18 Practitioners must not practice dentistry unless they hold an appropriate qualification.
1.19 Practitioners must not treat venereal disease as defined in the 1917 Act.
1.20 Patients suffering from AIDS may be treated at the discretion of the practitioner.
1.21 Notifiable Diseases It is a statutory requirement that certain infectious diseases are notified to the Medical Officer of Health of the district in which the patient/client resides or in which he is living when the disease is diagnosed. The person responsible for notifying the MOH is the GP in charge of the case. If, therefore, a practitioner were to discover a notifiable disease which was clinically identifiable as such he should insist that a doctor is called in. Each local authority decides which diseases shall be notifiable in its area. There may therefore be local variations, but it is assumed that the following diseases are notifiable everywhere: Acute encephalitis, Leprosy, Relapsing Fever, Acute meningitis, Infective jaundice, Scarlet Fever, Anthrax, Malaria, Tetanus, Acute poliomyelitis, Leptospirosis, Tuberculosis, Cholera, Measles, Typhoid Fever, Diphtheria, Ophthalmia neonatorum, Typhus, Dysentery, Paratyphoid Fever, Whooping Cough, Food poisoning, Plague, Yellow Fever, Rubella, Mumps.
1.22 Practitioners must not use manipulation or vigorous massage unless they possess an appropriate professional qualification.
1.23 Practitioners must not prescribe remedies, herbs, supplements, oils, etc, unless their training and qualifications entitle them to do so.
1.24 Practitioners may not offer counselling unless suitably qualified.
1.25 Practitioners must remain in a conscious state of attunement at all times and not work in a trance.
1.26 Practitioners are not permitted to offer clairvoyant readings during a healing session.
1.27 Healing Young Persons It is illegal to give healing to persons under the age of 18 without obtaining permission, preferably in writing from a parent or guardian prior to the treatment. A person over the age of 16 years and under 18 years may request medical attention. A healer or therapist is not yet recognised as a qualified medical practitioner. If it is known that medical attention for the child is not being received, therapists are advised to secure the signature of parent or guardian to the following statement:-
I have been notified by ________that according to law I should consult a doctor concerning the health of my child _________________ (name of child) Signed __________ (parent or guardian) Signed by witness _______________ (signature of person witnessing).
1.28 Advertising must be dignified in tone and shall not contain testimonials or claim a cure or mention any disease. It shall be confined to drawing attention to the therapy available, the qualifications of the practitioner and offer a general service together with necessary details.
1.29 All professionally practising therapists should ensure, where possible, that their names appear on an approved public register of practitioners held by the association, to confirm that they are fully qualified to practice and that they abide by the Code of Conduct and Disciplinary Procedure.
1.30 Before treatment, practitioners must explain fully either in writing or verbally all the procedures involved in the treatment including such matters as questionnaires, likely content and length of consultation, probable number of consultations, fees, etc.
1.31 Practitioners must act with consideration concerning fees and justification for treatment. Practitioners must not be judgmental and they must recognise the patient’s/client’s right to refuse treatment or ignore advice. It is the patient’s/client’s prerogative to make their own choices with regard to their health, lifestyle and finances.
1.32 Practitioners must ensure they keep clear and comprehensive records of their treatments including the dates and advice given. This is especially important for the defence of any negligence actions as well as for efficient and careful practice.
1.33 In determining whether or not any record of the nature of any treatment administered is reasonable, it shall be for the practitioner compiling the record to show that on the basis of his notes he can demonstrate what treatment was undertaken and whether that treatment was competently and reasonably undertaken.
1.34 With regard to confidentiality, practitioners, their assistants and receptionists have an implicit duty to keep attendances, all information, records and views formed about patients/clients entirely confidential. No disclosure may be made to any third party, including any member of the patient’s/client’s own family, without the patient’s/client’s consent unless it is required by due process of the law, whether that be by Statute, statutory instrument, order of any court of competent jurisdiction or howsoever otherwise.
1.35 Practitioners must ensure that they comply with the Data Protection Act.
1.36 No third party, including assistants and members of the patient’s/client’s family, may be present during the course of a consultation with an adult without the patient’s/client’s express consent.
1.37 Insurance and Premises. All practitioners must be adequately insured to practice. Private insurance is permitted and if adopted, practitioners must provide evidence of this to their Association. The insurance policy must state provision for public and employee (if personnel are employed) liability and indemnity as well as the provision for professional treatments.
1.38 All practitioners shall ensure that their working conditions are suitable for the practice of their therapy.
1.39 Discipline: Practitioners will follow and abide by decisions made under the disciplinary procedures appended to this Code.
2.1 The hospital is responsible for the patient.
2.2 Practitioners may only treat patients in hospital with permission from the hospital authority including the ward charge nurse.
2.3 Practitioners should not wear clothing (eg. white coats) which give the impression that they are a staff member of the hospital. They may have some form of identification such as a lapel badge.
2.4 Where permission is given to provide treatment on the ward, this must be carried out without fuss or interruption to other patients and ward staff.
2.5 If other patients request treatment, the permission of the ward charge nurse, nursing officer (and if relevant, the patient’s doctor) must first be obtained.
2.6 Practitioners must never undermine the patient’s faith in hospital treatment or regime.
2.7 Where credentials are requested, practitioners should produce some form of identification or other proof of practitioner membership and permission to visit.
Available upon request.
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